Report an incident or concern

Student wellbeing is hugely important for schools, and at Epraise it's our primary focus this year. It's absolutely vital that students feel safe and supported and we think we can help, through updates to existing functionality and some new features arriving later this year.

Our report an incident or concern feature is a hugely beneficial way for schools to extend the support they can offer students beyond the classroom, by giving students a way to reach out when they have a concern relating to themselves or a fellow student. We've been working on a number of improvements to this feature, including anonymous reporting, the ability for staff to add reports directly, and a new overview.

Anonymous reporting allows students to feel more comfortable reporting incidents or concerns. It adds a simple checkbox to the end of the form that students can check if they wish to remain anonymous. This will hide their name from staff when viewing the report. This ability is not enabled by default, but can be turned on or off within your site settings at any time.

Staff can now add reports directly within Epraise. This is useful for when a student has reported an incident or concern to a member of staff in person, and that staff member needs to log the issue directly. This can be done from the main list view. Note this is only currently available for members of staff with access to this view.

Finally, a new overview will allow you to gain some deeper insights into the reports that have been made. Analyse the issues by status, type, location, time or any of our student indicators. By highlighting trends and patterns, we hope this will help schools to identify and address issues more effectively.

International support

We've continued to put a lot of work into supporting schools beyond the UK. This includes the US and Australia in particular, but we continue to extend support for things such as time zones and currencies for schools in places such as Peru.

Recently, we've extended support for our PDF certificate generators to include non-Latin characters. This means that schools in countries such as China can now generate certificates with their students' names on them.

We've also improved the detection of international names for group names and added international group naming support to our apps.

Other notable improvements

As always, we've been working on a long list of smaller incremental improvements - here are some examples:

• All files are now stored in AWS rather than Rackspace for improved reliability and performance
• MIS link syncs can now only be run once at a time, resulting in improved performance
• Added a new "Demerits by subject", "Activities attendance by activity" and "Activities attendance by student" exports
• Increased the file limit for documents
• Added teacher names to classnotes
• Updated the category selectors on points and demerits
• Loads more!

Report an incident or concern

Although this update already mentions a number of improvements to our report a concern functionality, we have even bigger things currently in development. We're going to be introducing a brand new user experience, which will include detailed case notes and teacher assignment - we're really excited about this and can't wait to show you more soon.

Want to find out more?

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